Frequently Asked Owner Questions

  • Q: Are you licensed?

    A: Margaret Green is the Principal Broker licensed through the state of Arkansas since 1976.
  • Q: Can I reach you after hours?

    A: Julie Fuller can be reached at or 870.919.7063.
  • Q: Can you put the money directly into my account?

    A: If you bank locally, the net operating income for the previous month can be deposited directly into your account. If you live out of state, a check will be mailed to you along with your report.
  • Q: Do I get to see the lease or sign it?

    A: We take care of signing leases and scan them into our property management software. We can provide a copy of a lease to you through our software at the time of execution or any time you request a copy.
  • Q: Do you sell real estate too?

    A: Custom Rental Management is dedicated to Property Management only.
  • Q: How and when do I get my checks?

    A: Your net operating income checks are disbursed no later than the 20th of the month for the preceding month.
  • Q: How is rent collection handled?

    A: Our software allows tenants to pay their rent through a portal in our software. The office is open for rental payments in person Monday - Friday.
  • Q: How long of a lease do you sign?

    A: A lease is typically one year in length.
  • Q: How much security deposit do you charge the tenant?

    A: The Security Deposit amount for each property is determined by the owner. Custom Rental Management will provide suggestions based on similar properties.
  • Q: How soon can you start managing my property?

    A: Property Management services can be provided with a 24 hour notice. Any existing lease information, keys, tenant information is helpful in getting started.
  • Q: What type of properties do you manage?

    A: Single family residential, duplexes, cottages and apartment rentals are the primary types of properties for which we provide service. We also manage commercial properties.
  • Q: What type of reports do I get and how often?

    A: Our software provides easy to understand, yet detailed reports in various formats. You will be able to see details of the maintenance provided to each unit.
  • Q: Who holds the tenant security deposit?

    A: Custom Rental Management typically holds the funds in a separate Security Deposit account. If an owner wishes to hold the security deposit, the tenant needs to be made advised of that.